Privacy Policy

1. Introduction

FDAUS Fabrication ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request quotes, or engage our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and physical address.
• Project Information: Details about your property, project requirements, budget, and timeline.
• Technical Information: IP address, browser type, device information, and pages visited on our website.
• Communication Records: Emails, phone calls, and messages exchanged with our team.

3. How We Collect Information

We collect information through:

• Online quote request forms and contact submissions
• Phone calls, emails, and in-person consultations
• Website cookies and analytics tools (Google Analytics)
• Social media interactions and messages

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes
• Design, fabricate, and install your project
• Communicate project updates and scheduling
• Process payments and maintain financial records
• Comply with legal and regulatory obligations
• Improve our website, services, and customer experience
• Send occasional updates or promotional material (with your consent)

5. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted contractors, engineers, or council consultants necessary to complete your project.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can configure your browser to refuse cookies, though this may affect website functionality.

8. Your Rights

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (where applicable)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

9. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, project records are retained for 7 years.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: